SuperSeller

A Tidio alternative built only for ecommerce

Tidio is a general live-chat suite with an AI add-on. SuperSeller is an AI shopping assistant first: it knows your catalog, answers in 21 languages, and prices by conversations — not by seats or AI resolution fees.

  • Catalog-aware from day one: SuperSeller syncs your product catalog and answers with real products — names, prices, images, and stock — rendered as product cards inside the chat. Product discovery is a core SuperSeller feature.
  • Compare the conversation allowances: Tidio's AI (Lyro) is typically priced per AI conversation on top of the base plan, so costs climb exactly when the bot starts working. SuperSeller plans are flat monthly tiers based on conversation volume, starting at $29/month with 1,000 conversations within the included allowance. Higher usage may require an upgrade or an eligible conversation pack.
  • Multilingual by default, including Balkan languages: SuperSeller detects the visitor's language and answers in 21 languages, with first-class handling of Serbian, Croatian, and Bosnian — including Cyrillic script detection and same-script replies. If you sell across European markets, language coverage is not an add-on.
  • Five-minute setup, no workflow builder required: Paste one script tag, sync products via the WooCommerce or Shopify integration, and add your store policies to the knowledge base. There are no chat flows to design before the assistant becomes useful.
  • Human handoff and a shared team inbox: The AI does not have to be the last word. A conversation can be handed to a live agent in the SuperSeller dashboard inbox in real time, with the full chat transcript and an AI-generated summary attached, and handoff can be limited to configurable working hours so it reaches someone who is actually on shift. Stores with more than one person on chat get a shared team inbox: invite teammates, assign conversations, and set owner or agent roles, with automatic notifications when a conversation is assigned.
  • Related guides: Compare with Gorgias, Compare with Intercom, WooCommerce AI chatbot, SuperSeller pricing

Language: English

Is SuperSeller cheaper than Tidio?

The total depends on your AI conversation volume and helpdesk needs. SuperSeller starts at $29/month with 1,000 AI conversations included and no per-resolution fees. Tidio's comparable AI capability (Lyro) is generally billed per AI conversation on top of the plan. Always check both pricing pages for current numbers.

Does SuperSeller have live chat with human agents?

Yes. Enable human support to let visitors request a live agent in the dashboard inbox. Shared inbox access and agent limits depend on your plan.

Can I migrate from Tidio to SuperSeller?

Yes. Export your FAQ or macro content into SuperSeller's knowledge base, connect your store to sync products, and swap the chat widget script. Test your catalog, policies, and human handoff before replacing the previous widget.

Which platforms does SuperSeller support?

Any website via a script tag, with dedicated integrations for WooCommerce and Shopify that sync your product catalog automatically.